Shipping policy
Shipping
We know you’re excited to receive your order, and we’re just as excited to get it to you!
• Processing Time: Orders are processed within 2-5 business days.
• Shipping Time: Once shipped, orders typically arrive within 3-7 business days (depending on location).
• Shipping Methods: We offer standard and express shipping options at checkout.
• Tracking: You’ll receive an email with tracking details as soon as your order ships.
Please note: We currently ship within the U.S. only, but we’re working on expanding international shipping soon!
Returns & Exchanges
We hope you love your Kinzie Quinn pieces as much as we loved creating them. But if something’s not quite right, we’re here to help.
Return Window
We accept returns within 14 days of delivery, which means you have 14 days after receiving your item to request a return. Items must be unworn, unwashed, and in original condition with all tags attached.
How to Start a Return
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Email us at admin@kinziequinn.com with your order number and the item(s) you'd like to return.
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We'll reply with a return label and simple instructions.
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Once received and inspected, your refund will be issued to the original form of payment. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Kinzie Quinn reserves the right to refuse returns that do not meet our return requirements.